Refund Policy
Last updated: July 1, 2026.
TemigoJara Nigeria
At TemigoJara, we want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to raise a claim to return items you have purchased. This Refund Policy sets out the conditions for accepting returns and issuing refunds for items purchased on TemigoJara. It also sets out when we will not accept returns or issue refunds/exchanges.
Returns
Upon Receipt; Raise Claim Within 48Hrs. Returns within 7days
Drop-Off
Drop-off Return in TIER1- 2Work days; TIER2- 4Work days;
1. Exceptions
TemigoJara does not accept sexual wellbeing OR Adult toy products. Customer safety is important to us, so certain product categories cannot be returned due to health and hygiene reasons, or if they may deteriorate or expire rapidly. You shall only be entitled to return and refund in respect of these items if you received the wrong item, a damaged or defective item, or inauthentic item. We do not accept returns of customized items, items you have damaged after delivery, or used/worn items.
Invalid claims/issues*
Notwithstanding other provisions of this Refund Policy, we may refuse to grant returns or refunds if:
- The customer misuses or mishandles the product in such a way that caused damage to the product
- The customer was aware or notified of the issues with the product or service before making the purchase
- The customer changes their mind after payment has been made
- The customer does not check the specifications and dimensions as stated on the website or as communicated by our customer service agents
- The customer does not like the product or realized they had no use of it
- The customer has received the item(s) but fails to make a report within 48 hours of receipt.
Outline
Visit Here
Other Links
Visit Here
2. Conditions for Acceptance of Returns
Subject to the terms set out in this Refunds Policy, TemigoJara offer returns for most items within 7 days post delivery. We do not accept returns, for any reason whatsoever, after the returns period has lapsed. You may return items purchased on TemigoJara within the 7days returns period, for the reasons listed below. We reserve the right to reject the return and refuse to grant a refund if the conditions stipulated herein have not been satisfied.
Return inward terms
| CLAIM FOR RETURN | APPLICABLE CATEGORY |
|---|---|
| Change of my mind | All product categories except:
|
| Size is correct but doesn’t fit as expected | Clothing and shoes only |
| Item stopped working well after usage | All product categories except:
|
| Item received broken or defective | All product categories |
| Packaging was damaged | All product categories |
| Item received with missing parts or accessories | All product categories |
| Item received used or expired | All product categories except software |
| Item seems to be fake/unauthentic | All product categories |
| Wrong item/colour/size/model | All product categories |
Outline
Visit Here
Other Links
Visit Here
3. Packaging Returns
At the point of returning an item for any reason, you must do well to ensure it is in the exact condition you received it from TemigoJara, with its original packaging and all tags and labels attached. Returned items are your responsibility until they reach us, so ensure they are packaged properly and can't get damaged on transity.
Outline
Visit Here
Other Links
Visit Here
4. Refunds
If we accept your return, we aim to refund you the purchase price of the item within the period stated on the return & refund deadlines below. For any item(s) incorrect, defective, or damaged (DOA items), you will also be refunded for the delivery costs. WHEREAS, the customer will bear all shipping costs or other costs associated with the return of the products. If the product is being returned for repairs, the customer will also bear the shipping costs and is responsible for organizing the shipping, transportation, and collection of the product.All claims for a refund must be made within 48 hours of receipt of the product(s) or after 48 hours without receiving the service(s). All returns are given attention within 10Hrs after a refund form has been filled and submitted online.
Return & Refund Deadlines*
| ZONE TIER | DROP-OFF | REFUND TIMELINE |
|---|---|---|
INSIDE Lagos:
| Complete drop-off within 1-2 Working/Business days | Refund processed within 5-10 Working/Business days |
OUTSIDE Lagos:
| Complete drop-off within 1-4 Working/Business days | Refund processed within 5-10 Working/Business days |
Outline
Visit Here
Other Links
Visit Here
5. Rejected Claims
All items are inspected upon return to verify the reasons provided. If your return request is not approved, we will make two re-delivery attempts. If unsuccessful, you must collect the item within 90 days, failing which the item will be forfeited.
Outline
Visit Here
Other Links
Visit Here
6. No Exchange
We do not offer exchanges. If you would like a different size, color or other variation, please return your unwanted item and place a new order.
Outline
Visit Here
Other Links
Visit Here
7. Further Enquiries
For further information, please visit Frequently Asked Questions or talk to any of our Customer Service Agant via Direct Call OR Instant Chat
Outline
Visit Here
Other Links
Visit Here
Need Help?
Kindly feel free to talk to any of our Customer Service Agents, we are here to help! Whether you have a question about a product, need help completing an order, or want to make inquiries, our dedicated support team is just a message away. We strive to make your online shopping experience a seamless one Visit Here